Reliable IT Operations, in English and French

Managed services that keep your business moving.

We get sh*t done !

What we manage

Practical support for the systems your team relies on.

Managed Email

Keep your business email running smoothly and your Microsoft 365 data backed up. We manage accounts, mail delivery, and automated backups for Exchange, OneDrive, SharePoint, and Teams.

Backup & Recovery

Protect business data with cloud backups for servers, desktops, and laptops. We also manage endpoint threat protection with EDR and software updates.

Network Management

Keep your team connected across the office and remote locations. We manage IP addressing, routing, network segmentation (VLANs), and remote connections (VPNs).

Server Management

Keep the systems your team relies on running smoothly. We configure and manage servers, including network addressing (DHCP), name resolution (DNS), and virtualisation hosts.

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FAQ

Frequently asked questions

What services are included in your packages?

All tiers include endpoint detection and response (EDR) and software patching. One managed seat covers one assigned desktop or laptop and its user support. Niaouli includes hourly support with no monitoring. Cagou includes a pooled remote-support allowance of 20 minutes per managed seat per month, shared across the organisation and measured in 15-minute increments, plus Microsoft 365 or Google Workspace cloud backup. Tricot Rayé includes a pooled service allowance of 25 minutes per managed seat per month, shared across the organisation and measured in 15-minute increments; it covers standard remote support, on-site support, routine infrastructure work and vCIO activity within the agreed scope, plus 1 TB of cloud backup per managed seat and server/network management within the documented agreed scope. Unused allowance does not roll over. Work outside the monthly allowance or agreed scope is billed or quoted after approval. See the pricing page for details and response targets by severity.

What types of backups do you offer?

We offer backup solutions for endpoints, desktops, laptops, servers, databases, virtual machines and emails.

Do you sell hardware?

We do not operate a hardware shop, but we can integrate servers, switches, routers, and other equipment into your IT solution.

What other services do you offer?

We offer cloud and on-premises computing resources tailored to your needs, company policies, and budget. Contact us to discuss your requirements.

What is network support?

Our network support covers DHCP, DNS, VLANs, routing, VPNs, and related network services.

What is server support?

We manage Windows and Linux servers and user accounts, including Active Directory, distributed file services (DFS), and file sharing.

Can you work with our in-house team?

Absolutely. We integrate with internal IT teams and document every intervention for full visibility.

Do you provide 24/7 support?